[UX | Research | Cross-Platform] Sharing Across Platforms
| Document Status | COMPLETED |
|---|
Overview
To support Cross-Platform efforts, I am taking a look at how the cross-platform player experience works in other titles and how “seamless” the experience feels.
Related Research
- [UX | Research | Cross-Platform] Sign In + Account Linking
- [UX | Research | Cross-Platform] Social Features
Sharing Across Platforms
Here is what I will be investigating in each of the game titles for this research document.
Are the following things shared?
- Purchase currency
- Borderlands 3 does not have currency to purchase
- Purchase an item
- Borderlands 3 does not have items to purchase
- Is there soft currency? (If Yes - Unlock an item)
- Soft currency is being defined as game currency that players primarily earn instead of currency they primarily purchase with real money.
- The following games do not have soft currency:
- Minecraft
- Borderlands 3
- Make progress in the game
- Make progress in Challenges
- Challenges are being defined as activities that players can do that are worth points towards progression systems or grant players rewards
- The following games do not have challenges:
- Minecraft
- Battle Pass
- The following games do not have a Battle Pass:
- Minecraft
- Borderlands 3
- The following games do not have a Battle Pass:
- Unlock an achievement
- Payment Methods
- Stored payment methods are not shared across platforms for any of the game titles
- DLCs
- DLC (Downloadable Content) is being defined as additional content in the form of expansions
- The following games do not have any DLCs (that I could find easily):
- Minecraft
- Diablo IV
- Genshin Impact
Common Trends
These are common trends seen across the different titles investigated.
- Positive Trends:
- Progress made in the game is shared across all platforms
- Battle Pass purchase and progress are shared across all platforms
- Progress on challenges is shared across all platforms
- Earned soft currency and unlocked items are shared across all platforms
- Negative Trends:
- The player has to purchase the game at full price on every single platform where they wish to play it
- The player has to purchase the DLC on every single platform where they wish to play it
- Games share most things across all platforms with the exception of one or two and it feels random
- Example: Minecraft shares purchased currency across all platforms except PlayStation 5
- Example: Fortnite shares purchased currency across all platforms except Nintendo Switch
- Number of trophies and which ones are on the list on Playstation 5 often does not line up with the number of achievements and which ones are on the list on all other platforms where achievements exist
Highlights
These are some of the highlights from across the different titles investigated. (Some of these are also mentioned in the individual game sections below, but I wanted to group them up here as well)
- Fortnite DLC campaign only has to be purchased once and is shared across all platforms where it is available / supported
- Genshin Impact & Diablo IV share everything across all platforms with the exception of:
- Paid currency in Playstation 5 for Genshin Impact
Lowlights
These are some of the lowlights from across the different titles investigated. (Some of these are also mentioned in the individual game sections below, but I wanted to group them up here as well)
- Minecraft's unlocked achievements are not shared across any of the platforms
- Destiny 2's purchased currency balance is not shared across any of the platforms
- Borderlands 3 does not share anything across platforms
Minecraft
Highlights
- Purchased items are shared across all platforms when the item is available in each platform
- Realms experience feels seamless as the player's progress there is shared across platforms and the realm automatically appears in the list of Worlds that the player can play in, without them having to manually add it.
Lowlights
- You have to have Realms in order for progress in the game to be shared across platforms
- Realms is a paid subscription product
- Achievements are not shared across platforms
- There are items that you purchase on specific platforms that are not shared across all platforms
- Example: Master Chief mash up world pack was shared across all platforms except Playstation 5 where it was not available
- Feels random where things aren't shared across platforms
- Example: Purchased currency is shared across all platforms except Playstation 5 where the currency is called "Tokens" instead of "Minecoins"
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
| XBOX | PC (WINDOWS) |
Nintendo | Playstation 5 |
iOS (Apple) | Android | Chromebook | |
|---|---|---|---|---|---|---|---|
| Purchased Currency | ✪ Purchased on this platform | ☑ YES | ☑ YES | ☒ NO | ☑ YES | ☑ YES | ☑ YES |
| Purchased Item | ✪ Purchased on this platform | ☑ YES | ☑ YES | ☑ YES BUT if the item isn't available to purchase from the Marketplace on Playstation, it won't be shared. |
☑ YES | ☑ YES | ☑ YES |
| Progress made in a World |
✪ Started World on this platform | ☒ NO | ☒ NO | ☒ NO | ☒ NO | ☒ NO | ☒ NO |
| Progress made in a Realm |
✪ Started Realm on this platform | ☑ YES | ☑ YES | ☑ YES | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Achievements |
✪ Unlocked achievement on this platform | ☒ NO | ☒ NO | ☒ NO | ☒ NO | ☒ NO | ☒ NO |
Purchasing Currency
| Media | Notes |
|---|---|
|
Screenshots from 28 Nov 2023 on XBOX Series S
|
Making a purchase on XBOXAt this point in the research I have accounts linked on 7 of the 8 platforms where Minecraft is available:
Minecraft only has one form of currency, Minecoins which can be purchased for real money. Though it looks like most items in the Marketplace are available to buy with real money and Minecoins, so I'm not sure what the benefit of the Minecoins are.
|
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
iOS (Apple):
Android:
Chromebook:
|
Checking to see if the purchased currency is shared across platforms
|
Existing Currency
| Media | Notes |
|---|---|
Screenshots from 08 Dec 2023 on XBOX:
On iOS (Apple) with the Account Unlinked:
XBOX after iOS and XBOX are linked again:
iOS after XBOX and iOS are linked again:
On Nintendo Switch with Account Unlinked:
On XBOX after XBOX, iOS and Nintendo Switch are linked again:
On iOS after XBOX, iOS and Nintendo Switch are linked again:
Nintendo Switch after XBOX, iOS and Nintendo Switch are linked again: ![]() |
Scenario: If the player has existing currency balances on two different platforms and then links the accounts what happens?At this point in the research:
Currency purchased on Nintendo Switch does not contribute towards the pool of currency shared across platforms when the accounts are linked. |
Purchasing an Item
| Media | Notes |
|---|---|
|
Screenshots from 28 Nov 2023 on XBOX:
|
Purchasing items on XBOXI made three purchases in Minecraft on XBOX
|
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5 missing Master Chief Mash Up:
XBOX purchasing Batman:
Playstation 5:
iOS (Apple):
Android: ![]() ![]() Chromebook: ![]() ![]() |
Checking to see if the purchased items are shared across platforms
|
Making progress in a World
| Media | Notes |
|---|---|
|
Screenshots from 28 Nov 2023 on XBOX:
|
Making progress in a World started on Minecraft in XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
iOS (Apple):
Android:
Chromebook: ![]() |
Checking to see if the progress in the World is shared across platforms
|
Making Progress in a Realm
| Media | Notes |
|---|---|
|
Screenshots from 29 Nov 2023 on XBOX:
|
Making Progress in a Realm in Minecraft started on XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
iOS (Apple):
Android:
Chromebook:
![]() |
Checking to see if progress in Realms is shared across platforms
|
Unlock an Achievement
| Media | Notes |
|---|---|
|
Screenshots from 29 Nov 2023 on XBOX:
|
Unlock an achievement in Realms Minecraft on XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
iOS (Apple):
Android:
Chromebook: ![]() |
Checking the other platforms to see if Achievements are shared
|
Unlinking Accounts
| Media | Notes |
|---|---|
On iOS (Apple):
On Nintendo Switch:
On XBOX:
![]() |
What happens to the shared content when the Accounts are unlinked?At this point in the research:
On iOS (Apple):
On Nintendo Switch:
On XBOX:
|
Fortnite
Highlights
- Most things are share across platforms
- DLC only has to be purchased once and is shared across platforms where it is supported
Lowlights
- It feels very random where things aren't shared across platforms
- Example: All purchased currency is shared across platforms except for Nintendo Switch, but soft currency which is named the same as purchased currency (V-Bucks) is shared to Nintendo Switch
- Example: Achievements are shared across platforms where achievements exist except for to PC (WINDOWS) Epic Launcher.
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
| XBOX | PC (WINDOWS) | Nintendo | Playstation 5 | Android | |
|---|---|---|---|---|---|
| Purchased Currency | ✪ Purchased on this platform | ☑ YES | ☒ NO | ☑ YES | ☑ YES |
| Purchased Item | ✪ Purchased on this platform | ☑ YES | ☑ YES | ☑ YES | ☑ YES |
| Progress made in challenges | ✪ Progress made on this platform | ☑ YES | ☑ YES | ☑ YES | ☑ YES |
| Purchased Battle Pass & Battle Pass Progress | ✪ Purchased Battle Pass and Levels on this platform | ☑ YES | ☑ YES | ☑ YES | ☑ YES |
| Earned Soft Currency | ✪ Earned from Battle Pass on this platform | ☑ YES | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Achievements | ✪ Unlocked Achievement on this platform | ☒ NO | N/A | ☑ YES | N/A |
| Purchased DLC | ✪ Purchased DLC on this platform | ☑ YES | N/A | ☑ YES | N/A |
Purchasing Currency
| Media | Notes |
|---|---|
|
Screenshots from 30 Nov 2023 on XBOX Series S:
|
Making a purchase on XBOXAt this point in the research I have accounts linked on 5 of the 5 platforms that Fortnite is available:
Fortnite has V-Bucks that players can purchase.
|
PC (WINDOWS) Epic Launcher:
Nintendo Switch:
Playstation 5:
Android:
![]() |
Checking to see if the purchased currency is shared across platforms
|
|
Screenshot from 12 Dec 2023 from Epic Games website:
|
12 Dec 2023 UpdateI didn't notice this while doing the initial investigation but there is a page in the Epic Games website when the player is logged in and looking at their account where it shows the V-Bucks balances:
|
Existing Currency
| Media | Notes |
|---|---|
Screenshots from 12 Dec 2023 on XBOX:
Scenario 01 on PC (WINDOWS) Epic Launcher:
On XBOX after relinking:
Scenario 02 on PC (WINDOWS) Epic Launcher:
On XBOX:
![]() |
Scenario: If the player has existing currency balances on two different platforms and then links the accounts what happens?This scenario can't actually happen on Fortnite. Fortnite is one of the games where if the player does not link accounts at the start of playing the game on a new platform, they will not be able to link the accounts later on. Example:
That means there's only two investigations that can happen here: Scenario 01
Scenario 02
|
Purchasing an Item
| Media | Notes |
|---|---|
|
Screenshots from 30 Nov 2023 on XBOX:
|
Purchasing an item on XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
Android: ![]() |
Checking to see if the purchased items are shared across platforms
|
Progress in Challenges
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Making progress in challenges on XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
Android:
![]() |
Checking to see if progress in challenges is shared across platforms
|
Purchasing Battle Pass & Battle Pass Progress
| Media | Notes |
|---|---|
|
Screenshot from 30 Nov 2023 on XBOX:
|
Purchasing the Battle Pass on XBOX
|
PC (WINDOWS):
Nintendo Switch:
Playstation 5:
Android: ![]() |
Checking to see if the Battle Pass and Battle Pass progress are shared across platformsOn XBOX, the Battle Pass progress was:
Checking the other platforms to see if the progress is the same:
|
Earning Soft Currency
| Media | Notes |
|---|---|
|
Screenshots from 01 Dec 2023 on XBOX:
|
Earning Soft Currency (ALSO V-Bucks) on XBOX
|
Nintendo Switch: ![]() |
Checking to see if Soft Currency is shared across platforms
|
Unlock an Achievement
| Media | Notes |
|---|---|
|
Screenshots from 01 Dec 2023 on XBOX:
|
Unlocking achievements on XBOX
|
PC (WINDOWS) Epic Launcher:
Playstation 5:
Playstation 5 on the SECOND launch:
![]() |
Checking to see if the achievements are shared across platforms
|
Purchasing DLC
| Media | Notes |
|---|---|
|
Screenshots from 01 Dec 2023 on XBOX:
|
Buying the campaign DLC on XBOX
|
PC (WINDOWS):
Playstation 5: ![]() |
Checking to see if the DLC is shared across platforms
|
Unlinking Accounts
| Media | Notes |
|---|---|
Screenshots from 12 Dec 2023 on XBOX: ![]() |
What happens to the shared content when the Accounts are unlinked?
|
Diablo IV
Highlights
- Feels very seamless as everything is shared across platforms
Lowlights
- There were no lowlights for Diablo IV related to the topic of sharing across platforms
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
| XBOX | PC (WINDOWS) | Playstation 5 | |
|---|---|---|---|
| Purchased Currency | ✪ Purchased on this platform | ☑ YES | ☑ YES |
| Purchased Item | ✪ Purchased on this platform | ☑ YES | ☑ YES |
| Progress made in the Campaign | ✪ Progress made on this platform | ☑ YES | ☑ YES |
| Progress made in Challenges | ✪ Progress made on this platform | ☑ YES | ☑ YES |
| Purchasing Battle Pass & Battle Pass Progress | ✪ Purchased Battle Pass and Levels on this platform | ☑ YES | ☑ YES |
| Earned Soft Currency | ✪ Earned from Battle Pass on this platform | ☑ YES | ☑ YES |
| Unlocked Achievements | ✪ Unlocked Achievement on this platform | N/A | ☑ YES |
Purchasing Currency
| Media | Notes |
|---|---|
Screenshots from 01 Dec 2023 on XBOX:
![]() |
Purchasing currency on XBOXAt this point in the research I have accounts linked on 3 of the 4 platforms that Diablo IV is available:
Diablo IV has Platinum that players can purchase.
|
PC (WINDOWS): ![]() Playstation 5: ![]() |
Checking to see if the purchased currency is shared across platforms
|
Existing Currency
| Media | Notes |
|---|---|
Screenshots from 12 Dec 2023 on XBOX: ![]() | Scenario: If the player has existing currency balances on two different platforms and then links the accounts what happens?This scenario can't happen on Diablo IV. The player is not able to play the game on any platform if they don't link it to the Battle.Net account. |
Purchasing an Item
| Media | Notes |
|---|---|
Screenshots from 01 Dec 2023 on XBOX:
![]() |
Purchasing an Item on XBOX
|
PC (WINDOWS):
![]() Playstation 5:
![]() |
Checking to see if purchased items are shared across platforms
|
Progress in the Campaign
| Media | Notes |
|---|---|
Screenshots from 02 Dec 2023 on XBOX:
![]() | Making progress in the Campaign on XBOX
|
PC (WINDOWS):
![]() Playstation 5:
![]() | Checking to see if progress in the campaign is shared across platforms
|
Progress in Challenges
| Media | Notes |
|---|---|
Screenshots from 02 Dec 2023 on XBOX:
![]() | Making progress in challenges on XBOX
|
PC (WINDOWS):
![]() Playstation 5:
![]() | Checking to see if progress made in challenges is shared across platforms
|
Purchasing Battle Pass & Battle Pass Progress
| Media | Notes |
|---|---|
Screenshots from 02 Dec 2023 on XBOX:
![]() | Purchasing the Battle Pass & Level Skips on XBOX
|
PC (WINDOWS): ![]() Playstation 5: ![]() | Checking to see if Battle Pass progress is shared across platforms
|
Earning Soft Currency
| Media | Notes |
|---|---|
Screenshots from 02 Dec 2023 on XBOX:
![]() | Earning soft currency on XBOXIn Diablo IV players can also earn soft currency from the Battle Pass. These are also Platinum. Since Platinum is already shared across all platforms, I know that my soft currency is shared once it's earned. |
Unlock an Achievement
| Media | Notes |
|---|---|
Screenshots from 02 Dec 2023 on XBOX: ![]() | Unlock an achievement on XBOX
|
Playstation 5: ![]() | Checking to see if achievements are shared across platforms
|
Unlinking Accounts
| Media | Notes |
|---|---|
Screenshots from 12 Dec 2023 on XBOX: ![]() | What happens to the shared content when the Accounts are unlinked?
|
Borderlands 3
Highlights
- There were no highlights for Borderlands 3 related to this topic of sharing across platforms
Lowlights
- Nothing is shared between platforms so it's not clear what benefit the player gets from linking accounts
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
| XBOX | PC (WINDOWS) | Playstation 5 | |
|---|---|---|---|
| Progress made in the Campaign | ✪ Progress made on this platform | ☒ NO | ☒ NO |
| Progress made in Challenges | ✪ Progress made on this platform | ☒ NO | ☒ NO |
| Unlocked Achievements | ✪ Achievements unlocked on this platform | ☒ NO | ☒ NO |
| Purchased DLC | ✪ Purchased DLC on this platform | ☒ NO | ☒ NO |
Nothing is Shared
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Started a new game on XBOXAt this point in the research I have accounts linked on 3 of the 4 platforms where Borderlands 3 is available:
I started a new game in Borderlands 3 on XBOX Series S:
|
|
PC (WINDOWS):
Playstation 5:
|
Checking the other platforms
|
|
XBOX:
|
Challenges are present in XBOX
However, these are accessed as part of the game's save file, which is NOT shared across platforms so progress in the challenges are not shared. IMPORTANT Challenges are not shared between platforms. |
|
XBOX:
PC (WINDOWS):
Playstation 5:
|
Achievements earned from XBOX
IMPORTANT Achievements are not shared across platforms |
|
XBOX:
PC (WINDOWS):
Playstation 5:
|
Purchasing a DLC for Borderlands 3 on XBOX
|
Unlinking Accounts
| Media | Notes |
|---|---|
Screenshots from 12 Dec 2023 on XBOX:
![]() | What happens to the shared content when the Accounts are unlinked?
|
Destiny 2
Highlights
- There is very clear messaging letting the player know that the DLC content is not shared across platforms so the player doesn't have a nasty surprise
- Tracked quests, challenges, etc are shared across platforms and the player does not have to manually do it again on each platform
- Achievements are shared between platforms
- There is messaging to let the player know which items have already been purchased
Lowlights
- Purchased currency is not shared between platforms
- Though it tells you there's currency available on other platforms, it doesn't tell you specifically which platforms have the currency
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
| XBOX | PC (WINDOWS) EPIC | PC (WINDOWS) STEAM | Playstation 5 | |
|---|---|---|---|---|
| Purchased Currency | ✪ Purchased on this platform | ☒ NO | ☒ NO | ☒ NO |
| Purchased Item | ✪ Purchased on this platform | ☑ YES | ☑ YES | ☑ YES |
| Progress made in the Campaign | ✪ Progress made on this platform | ☑ YES | ☑ YES | ☑ YES |
| Progress made in Challenges | ✪ Progress made on this platform | ☑ YES | ☑ YES | ☑ YES |
| Purchasing Battle Pass & Battle Pass Progress | ✪ Purchased on this platform | ☑ YES | ☑ YES | ☑ YES |
| Earned Soft Currency | ✪ Earned on this platform | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Item with Soft Currency | ✪ Unlocked on this platform | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Achievements | ✪ Unlocked on this platform | ☑ YES | ☑ YES | ☑ YES Yes, but while all the other platforms have 23 total achievements to earn, Playstation only has 14. So if there is an equivalent trophy, it unlocks — otherwise it doesn't carry over if it doesn't exist on the PS5 trophy list. |
| Purchased DLC (✪ See "DLC Not Shared" section of Destiny 2 research) | ☒ NO | ☒ NO | ☒ NO | ☒ NO |
Purchasing Currency
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Purchasing currency on XBOX:At this point in the research I have accounts linked on 4 of the 4 platforms where Destiny 2 is available:
Destiny 2 has currency that players can purchase, called "Silver":
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if the purchased currency is shared across platforms
|
Existing Currency
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Scenario: If the player has existing currency balances on two different platforms and then links the accounts what happens?This scenario can't happen in Destiny 2. Destiny 2 currency is locked to the platform that it is purchased on and is not shared across platforms though the player can see their total currency pool when the accounts are linked. |
Purchasing an Item
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Purchasing an Item with Silver on XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if purchased items are shared across platforms
|
Progress in the Campaign
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Making progress in the Campaign on XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if progress in the campaign is shared across platforms
|
Progress in Challenges
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Making progress in challenges on the XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if progress made in challenges is shared across platforms
|
Purchasing Battle Pass & Battle Pass Progress
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Purchasing the Battle Pass & Level Skips on XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if Battle Pass progress is shared across platforms
|
Earning Soft Currency
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Earning Soft Currency on XBOXIn Destiny 2 there are 3 forms of soft currency:
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if Soft Currency is shared across platforms
|
Unlocking Items with Soft Currency
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Unlocking Items with Bright Dust on XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5: ![]() |
Checking to see if items unlocked with soft currency are shared across platforms
|
Unlock an Achievement
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 on XBOX:
|
Unlocking Achievements on XBOX
|
PC (WINDOWS) EPIC:
PC (WINDOWS) STEAM:
Playstation 5:
![]() |
Checking to see if Achievements are shared across platforms
|
DLC Not Shared
| Media | Notes |
|---|---|
|
Screenshots from 02 Dec 2023 from Bungie.net website:
|
Destiny 2 website has a pretty clear statement that they do not share the DLC across platforms
|
Unlinking Accounts
| Media | Notes |
|---|---|
|
Screenshots from 23 Nov 2023 on XBOX:
|
What happens to the shared content when the Accounts are unlinked?From the Destiny 2 CrossSave site, we know that one platform account is considered the "master" account and all of the characters, purchases, content and progress are saved to that account. If the player deactivates CrossSave and unlinks the accounts, it unlinks all of the accounts that were linked.
|
Genshin Impact
Highlights
- Feels very seamless due to the ease of sign in and aside from currency not being shared to Playstation 5, everything else is shared across platforms
- Where needed, Battle Pass shows me that it's already been purchased and doesn't allow me to attempt to purchase it again on a different platform
- Achievements are shared between platforms
Lowlights
- There's a warning on Playstation 5 for the Battle Pass, "This BP was not purchased via the PlayStation Store. It cannot be claimed via PlayStation Network"
- This is confusing as I am not sure what exactly it refers to or what the issue is
- I have to manually set my current quest in the campaign to be tracked on every platform
Sharing Overview
Are the following items shared across the different platforms when the accounts are linked?
NOTE: PC (WINDOWS) Genshin Client and PC (WINDOWS) EPIC are the same Genshin Impact client, just one is downloaded directly from the Genshin Impact site and the other is downloaded from the Epic Launcher. Because of this, they are the same experience.
| PC (WINDOWS) CLIENT | PC (WINDOWS) EPIC | Playstation | iOS (Apple) | Android | |
|---|---|---|---|---|---|
| Purchased Currency | ✪ Purchased on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☒ NO | ☑ YES | ☑ YES |
| Purchased Item | ✪ Purchased on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Progress made in the Campaign | ✪ Progress made on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Progress made in Challenges | ✪ Progress made on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Purchasing Battle Pass & Battle Pass Progress | ✪ Purchased from this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Earned Soft Currency | ✪ Earned on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Item with Soft Currency | ✪ Unlocked on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
| Unlocked Achievements | ✪ Unlocked on this platform | ⚠ Uses the same Genshin Client just downloaded from EPIC | ☑ YES | ☑ YES | ☑ YES |
Purchasing Currency
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
WIPAt this point in the research I have accounts linked on 5 of the 5 platforms where Genshin Impact is available:
Genshin Impact has currency that players can purchased called "Genesis Crystals":
|
Playstation 5:
iOS (Apple):
Android: ![]() |
Checking to see if purchased currency is shared across platforms
|
Existing Currency
| Media | Notes |
|---|---|
Screenshots from 11 Dec 2023 on PC (WINDOWS) Genshin Client: ![]() |
Scenario: If the player has existing currency balances on two different platforms and then links the accounts what happens?This scenario can't happen on Genshin Impact. The game requires the player to sign into their Hoyoverse account in order to play. |
Purchasing an Item
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
Purchasing an item on PC (WINDOWS) Genshin Client
|
Playstation 5:
iOS (Apple):
Android: ![]() |
Checking to see if my purchased item is shared across platforms
|
Progress in the Campaign
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
Making progress in the Campaign on PC (WINDOWS) Genshin Client
|
Playstation 5:
iOS (Apple):
Android:
![]() |
Checking to see if progress in the campaign is shared across platforms
|
Progress in Challenges
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
Making progress in challenges on PC (WINDOWS) Genshin Client
|
Playstation 5:
iOS (Apple):
Android: ![]() |
Checking to see if progress made in challenges is shared across platforms
|
Purchasing Battle Pass & Battle Pass Progress
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
Purchasing the Battle Pass & Level Skips on PC (WINDOWS) Genshin Client
|
Playstation 5:
iOS (Apple):
Android: ![]() |
Checking to see if Battle Pass progress is shared across platforms
|
Earning Soft Currency & Unlocking an Item
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
![]() ![]() |
Earning soft currency on PC (WINDOWS) Genshin Client
|
|
Playstation 5:
iOS (Apple):
Android:
![]() |
Checking to see if soft currency balances and unlocked item are shared across platforms
|
Unlock an Achievement
| Media | Notes |
|---|---|
|
Screenshots from 03 Dec 2023 on PC (WINDOWS) Genshin Client:
|
Unlock an achievement on PC (WINDOWS) Genshin Client
|
Playstation 5:
iOS (Apple):
Android:
![]() |
Checking to see if achievement is shared across platforms
|
Unlinking Accounts
| Media | Notes |
|---|---|
|
Screenshots from 11 Dec 2023 on XBOX:
|
What happens to the shared content when the Accounts are unlinked?
|
Additional Thoughts
As a player who likes to have very specific keybinds / controller mappings for games, it would be nice if those settings were shared between platforms.
Here are some examples of games that are doing this:
- I was looking around at the settings on Diablo IV and noticed that between XBOX and PC (WINDOWS) Battle.Net, my controller remapping is shared between the two platforms.
- I know on FF14 that between PC and PS5 I can upload / download my settings and it will transport my preferences between the two platforms.
Diablo IV Shared Controller Remapping
| Media | Notes |
|---|---|
Screenshots from 03 Dec 2023 on XBOX – the default Controller mapping for Diablo IV:
What it looked like after I randomly remapped the XBOX controller settings so it looked obviously different for the purposes of the investigation:
What it looks like on PC (WINDOWS) Battle.Net by default (before a Controller is connected to the PC):
What it looks like on PC (WINDOWS) Battle.Net after I connect a XBOX Controller to my PC: ![]() |
Remapping the Controller on XBOX and then checking it on PC (WINDOWS) Battle.Net
Looking at PC (WINDOWS) Battle.Net after remapping on XBOX:
|
Screenshots from 03 Dec 2023 on Playstation 5 – the default Controller mapping for Diablo IV:
What it looked like after I randomly remapped the PS5 controller settings so it looked obviously different for the purposes of the investigation:
What it looks like on PC (WINDOWS) Battle.Net by default (before a Controller is connected to the PC):
What it looks like on PC (WINDOWS) Battle.Net after I connect a PS5 Controller to my PC: ![]() |
Checking to see if it does the same for Playstation 5
Looking at PC (WINDOWS) Battle.Net after remapping on Playstation 5:
|
Final Fantasy 14 Shared Settings
| Media | Notes |
|---|---|
Screenshots from 03 Dec 2023 on PC (WINDOWS) FF14 Client, default UI layout:
Showing my personalized UI layout on PC (WINDOWS) FF14 Client:
Screenshots from PS5, showing the default layout: |
Personalized Layouts & Keybinds in Final Fantasy 14As a player who participates in raid content on Final Fantasy 14, I have to set up my keybinds and UI layout in a specific way to maximize my reaction times. These keybinds and UI layout took me hours to set up.
Looking at the FF14 UI Layout on PS5 because it's easier to show than the keybinds:
|
|
Screenshots from PS5: ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
The Backup Character Settings feature
|
Change Log
| ID | Date | Author | Description |
|---|---|---|---|
| 4 | 12 Dec 2023 | @bradleygrey | Completed additional investigations surrounding what happens when accounts are merged and there is existing currency as well as when accounts are unlinked. |
| 3 | 08 Dec 2023 | @bradleygrey | Changed back to WIP state as there are more details that the research needs to answer, per questions from the engineer the research is meant to help. |
| 2 | 03 Dec 2023 | @bradleygrey | Research was completed. |
| 1 | 28 Nov 2023 | @bradleygrey | Started this research document. |



































































